Privacy Policy

The Problem One (operated by Emmanuel "Manny" Dixon; "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or communicate with us by SMS text message or other channels.

1Information We Collect

We may collect the following types of information:

• Personal information: Your name, phone number, email address, and any other details you provide when you use our chat widget, contact us, or apply to a program.
• Website usage data: Information collected automatically through cookies, analytics, or similar technologies, such as your IP address, browser type, and pages visited.

2How We Use Your Information

We use the information we collect to:

• Respond to your questions and follow up on your inquiry or application.
• Schedule, confirm, and remind you about calls, coaching sessions, or appointments.
• Send SMS or email updates related to your inquiries, membership, or programs.
• Send occasional promotional messages about our coaching and programs, only if you have opted in.
• Improve our website, coaching, and communication experience.

3SMS / Text Message Policy

By submitting your phone number through the chat widget or any opt-in on our website, you consent to receive SMS text messages from The Problem One (Emmanuel Dixon) related to coaching, programs, appointment reminders, and updates, which may include limited promotional offers.

• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message.
• Reply HELP for assistance, or contact us using the details below.
• Consent to receive text messages is not a condition of any purchase.

4Mobile Information & Third-Party Sharing

5How We Protect Your Information

We use commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or misuse.

6Sharing of Information

We do not sell, rent, or trade your personal information. We may share limited information with trusted third-party service providers (such as scheduling, CRM, and messaging platforms) who help us operate our website and communicate with you. These providers are required to protect your information and use it only to provide their services to us. As stated above, mobile opt-in and SMS consent data are never shared with third parties for their own purposes.

7Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. To stop receiving SMS messages, reply STOP to any message at any time.

8Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised effective date.

9Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: